Jonathan Swift

Director of Content

Insurance Post

Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.

Stephanie Denton


Insurance Post

Stephanie began writing about insurance over 12 years ago when she joined the Post team as a reporter in 2004. Since then she has worked her way various roles on the magazine and became editor in 2013.
In addition to writing about the insurance industry, Stephanie also has a thing or two to say about it, and is often asked to comment on various areas of the industry on television and radio.

As editor, Stephanie is also heavily involved in the brand's events, and is instrumental on both the Rehabilitation First Awards, and the British Insurance Awards judging panels.

Dominic Clayden

Chief Executive Officer

Motor Insurers' Bureau

Dominic Clayden joined the MIB as Chief Executive in May 2018.  He has been in the insurance industry for over 20 years.

The MIB is at the heart of the fight against Uninsured driving, and manages claims related to Uninsured and Untraced driving.   The organisation also provides management services to other industry bodies, especially focused on data asset management.

Dominic joined MIB from QBE, where he most recently held the role of Group Chief Claims Officer.  He has also worked at Aviva as their Claims Director for its General Insurance business, and co-ordinated their claims best practice globally.

He has had a leading role in major negotiations in respect of personal injury reform in the UK and represented the Insurance industry at the Advisory Committee on Civil Costs.

He is involved with various Boards & Committees, and is also a Director of the Insurance Fraud Bureau.

Dominic was a qualified solicitor, has held legal positions with BKJ Lewis and Potter Butler & Lyons, and has been a member of the Association of Personal Injury lawyers.

First Car:

Triumph Dolomite

If you had to carpool with any famous person (current or historical) who would it be?

Ernest Shackleton

Steve Gooding


RAC Foundation

Steve is Director of the RAC Foundation, an independent charitable think-tank that commissions and disseminates research relating to motoring and roads issues. Recent reports have covered topics as varied as road crash investigation, the take up of electric vehicles, and the condition of the nation’s road bridge stock.

Steve took over at the Foundation in May 2015 after a civil service career encompassing many transport-related roles, latterly as Director General for Roads, Traffic & Local at the Department for Transport, where his responsibilities included developing the first Roads Investment Strategy, the Transport Strategy for the North, administering funding for local government, policy on road safety, and the running of the motoring services agencies.

After graduating from Durham University Steve joined the civil service in 1983, moving to the Department of Transport in 1987 where, amongst other roles, he was private secretary to transport ministers Peter Bottomley, Michael Portillo and Roger Freeman.

Steve is a fellow of the CIHT, vice-president of the CILT, a trustee of the Rees Jeffreys Road Fund and a regular columnist in Highways magazine and commentator on transport issues in the media generally.

Martyn Mathews

Sr. Director, Personal Lines, UK&I Insurance

LexisNexis Risk Solutions UK&I

Martyn Mathews serves as Senior Director, Motor Insurance, LexisNexis Risk Solutions UK&I. Martyn Mathews joined LexisNexis Risk Solutions in October 2016 through the acquisition of Insurance Initiatives Limited (IIL), and is currently tasked with developing and executing the sales, alliances and customer delivery strategy. Prior to LexisNexis, he worked for Experian for 14 years in a variety of roles, most recently as Head of Vertical for Insurance, Life, Pensions & Investments. Mathews also spent time with Vodafone Corporate and the logistics company TNT Mail.

Fiona Spowers


Riversimple Movement Ltd.

Awaiting speaker bio

Matthew Avery

Director of Research

Thatcham Research

Matthew is Director of Research at Thatcham Research. His current role involves liaison with Insurers, vehicle manufacturers, legislators and global NCAP initiatives in all aspects of crash testing, with a view to encouraging safer designs and more cost effective vehicle repair.

Matthew has led much of the research work into ADAS testing, is a board member of Euro NCAP and has been pivotal in the definition of test procedures to evaluate Autonomous Emergency Braking Systems (AEB) – these tests now being integrated into the UK Insurance Group Rating system and Euro NCAP and include pedestrian and cyclist detection crashes. His latest work has supported the development of new Lane Support and Junction Crash prevention test procedures.

Matthew acts as a key technical advisor for the UK Insurers and works with the Association of British Insurers advising in new assisted and automated driving technology and its future implications feeding into new UK Government Legalisation around autonomous cars.

Matthew was awarded the prestigious Prince Michael of Kent 2009 Premier Safety Award in recognition of his pioneering work in vehicle safety. In 2011 he was awarded the US Government Special Award of Appreciation for his contribution to the field of traffic safety and in 2016 his team achieved the Global NCAP award for its pioneering work in AEB and most recently, reached number 21 on the ABP Power list a list of the top 40 most influential people associated within the insurance body repair industry.

Educated at Bournemouth University, prior to joining Thatcham, Matthew worked briefly at British Airways Engineering before moving to the Atomic Energy Authority. He has authored papers in the area of crash research and injury prevention and is married with two children who always adjust their head restraints!

James Burge

Fraud Manager

Allianz Insurance

James has worked at Allianz Insurance for the past 19 years across a variety of commercial underwriting, operational and technical roles.  He is responsible for leading the Allianz UK fraud strategy for both claims and application by ensuring protection of all Allianz UK portfolios against fraud through the effective implementation and use of market leading tools and process’s.’

Tom Clarke

Head of Electric Vehicles Strategy

LV= General Insurance

Tom has worked in the insurance industry for over 10 years and specialises in strategy and change. As Head of Electric Vehicle Strategy for LV= Tom has led the development of LV=s electric car insurance product and is responsible for driving LV=’s work in supporting the greater adoption of electric cars in the UK and developing further products and services for electric car owners

Jack Cousens

Head of Road Policy


Jack has been with the AA since 2010 and has been the head of roads policy since 2016. He is regularly asked to provide expert comment and analysis on all things motoring and insurance from the perspective of the consumer.

With a background in local government, he is able to explain how motoring policies are progressed from inception to implementation in order to give a rounded view on motoring policies.

Andrew Cox

Detective Superintendent

Metropolitan Police

Awaiting speaker bio

Anna Fleming

Chief Operating Officer

Motor Insurers' Bureau

Anna Fleming is MIB’s Chief Operating Officer responsible for the smooth running of all the MIB’s operational areas, including Claims, Enforcement and the new Small Claims Portal.  Before joining the MIB, Anna spent 13 years at Zurich Insurance in a variety of claims roles, culminating in being appointed as Chief Claims Officer (ad interim).  Anna also has significant experience in change management and running large IT programmes, having been the Programme Director for Zurich’s claims transformation from 2011 – 2016.  Anna is a non-practising solicitor.

Steve Fletcher

Head of Data Insight


Steve is head of data services for Insight at Confused.com. His 15 years’ experience in commercial analytics and customer service has given him a breadth of knowledge that allows him to develop and deliver services for the insurance industry based on insights derived from data. He is responsible for building a trusted service that disrupts markets and is the mastermind behind the UK’s biggest and most accurate car insurance price index.  Steve shares his leading data insights expertise across Penguin Portals, the largest group of digital marketplaces for financial services with six operations across the world.

Richard Leonard

Head of Road Safety Safety, Engineering & Standards

Highways England

Richard Leonard is the Head of Road Safety at Highways England, which manages, maintains and improves the motorway and major road network in England.

He is responsible for providing road safety expertise and leads on a broad range of road safety areas including: the development of road safety strategy/policy; corresponding research and development; identification and funding of safety investment programmes; technical design standards for road layout; road safety risk assessments; and technical assurance of schemes.

He is actively involved in developing wider national road safety policy and informing wider supporting agendas.

He has over 20-years’ experience in transport planning and engineering developing and delivering complex and challenging projects/programmes and has a significant experience across a broad range of transport disciplines including: Transport Policy/Strategy; Development Control/Land Use Planning; Smarter Choices; Stakeholder Management/Communications; Highway Design; Transport Economics and Transport Modelling.

He has previously worked in private sector consultancies and in local authorities within the West Midlands.

Alex Lewis-Jones

Research Manager

Delta EE

Alexander Lewis-Jones is the Research Manager for Electric Vehicles at specialist research consultancy Delta-EE. In his role, he leads a team delivering insights on e-mobility strategy across public and private clients in Europe and Asia. Alex has been researching innovation and sustainability of transport for the last six years, specialising on e-mobility. In his two years at Delta-EE, he has built a comprehensive research service to help the market understand the customer, the technology and the business models underpinning this mobility transition.

Matthew Maxwell Scott

Executive Director

Association of Consumer Support Organisations (ACSO)

Matthew is the executive director of the Association of Consumer Support Organisations (ACSO), which was established as a not-for-profit membership body in 2019 to represent the interests of consumers as claimants in the civil justice system. Prior to forming ACSO he was government relations lead at Slater and Gordon, before which he worked as a professional speechwriter at the BBC, RSA Insurance plc and at the CBI. A former local authority councillor, he has also run for parliament twice, been the governor of several schools and is a director of the Abbotsford Trust

Gareth McChesney

Associate Director

Formerly of Zurich and the Motor Insurance Bureau

Gareth has over 30 years Underwriting and Pricing experience across the UK and European markets gained predominately in the Personal Lines sector. Most recently Gareth held the role of Underwriting and Pricing Director, Personal Lines, with Zurich. 

Gareth is passionate about the customer and product innovation with a strong track record in proposition development and use of technology and associated data to deliver a better customer outcome. This has included working with a number of motor manufacturers to provide solutions for inclusive insurance products, insurance propositions for new vehicle usage and ownership models and for the challenging scenarios associated with the gig economy.  

In his spare time Gareth is a motoring enthusiast with a collection of cars and motorcycles.   

Calum McPhail

Head of Liability Claims (Motor and Casualty)


Calum McPhail, Head of Liability Claims (Motor and Casualty) Zurich

  • Joined Zurich in May 2004 having spent 17 years as a Chartered Loss Adjuster
  • 14 years at Zurich in various technical and customer facing claims roles
  • Current Head of Liability Claims (Motor & Casualty)
  • Former Chair of the Forum of Scottish Claims Managers
  • Interested in legislative and market developments and has given evidence on behalf of the ABI to the Scottish Government Justice Committee on the Civil Litigation Bill
Mike Partridge

Paint and Body Business Manager

Volkswagen Group

Mike Partridge has 23 years experience of working with motor manufacturers and automotive marketing agencies. His specific expertise is the development and execution aftersales strategies and in a ten year career at Volkswagen Group Mike has been responsible for developing the ŠKODA UK aftersales marketing portfolio, heading up the Group’s parts product management team and was the global aftersales lead at the VWG’s innovation centre in Munich. As Paint and Body Business Manager, Mike is responsible for the operation of the Paint and Body franchise, consisting of over 180 approved bodyshops and for the evolution of the Volkswagen Group bodyshop strategy.

Steve Plunkett

Body & Paint Development Manager

Volvo Cars UK

Steve has worked in the automotive industry now for thirty seven years and started repairing cars in his Father’s village garage at the age of fifteen in his school holidays.

A time served paint sprayer (City and Guilds), he went onto work for BASF in both a technical and sales capacity in the late eighties / early nineties. During his career he has also worked as a Trade Parts Representative, Business Development Manager and then as a Bodyshop Manager at a Vauxhall main Dealer. He was then Bodyshop Manager at the original East Bilney Coachworks site and also worked in the same capacity for Nationwide.

During the past fifteen years he has worked in the Vehicle Manufacturer arena, initially for Carter and Carter for ten years, spending seven years working on the Toyota Body and Paint Programme as an area manager and then two years running the programme. A further two years were spent as a Commercial Development Manager with Jaguar Land Rover followed by a spell as Programme Manager with Peugeot Cars.

Prior to starting at Volvo in 2012, he worked for Verex Group as a Business Development Manager, during which time he worked with thirteen Vehicle Manufacturers helping to set up repairer networks and developing VM’s own brand car Insurance and Accident Aftercare programmes. 

First Car:

A Triumph Herald, teal blue with a sun roof, bought for £150.

If you had to carpool with any famous person (current or historical) who would it be? 

Paul McCartney for me, I saw him for the first time in December, I have been a fan since a teenager.  

Rob Smale

Experienced Claims Leader and Innovator; Non-Executive Director,

e2e Total Loss Vehicle Management

Born in Wales, Rob Smale lives in Hampshire and was until this year the Transformation Director at Ageas UK.  Prior to that Rob was Claims Director at Ageas for 13 years. Originally a mining engineer Rob joined Aviva in 1996 and became Director of Claims for its direct arm.  In 2003 he moved to Ageas where he helped lead its rapid growth including the establishment of an entirely new claims function for Tesco Underwriting.  He was responsible for disrupting the motor and home supply chains with the Solution Centre and Solution Network concepts respectively.  Whilst at Ageas Rob’s team won over 30 industry awards and gained a reputation for innovation which included one of the first applications of artificial intelligence in the claims space.  In his time at Ageas Rob was on the Supervisory Board of the Insurance Fraud Bureau and a founder ambassador of I Love Claims.  Rob has recently become a Non-Executive Director for e2e Total Loss Vehicle Management and is to be appointed in similar positions with a number of claims supply chain companies.

First Car:

Morris Marina Coupe

If you had to carpool with any famous person (current or historical) who would it be?

Maya Angelou

James Tucker

Smart Technologies Manager


James has worked in many fields of technology, both inside and outside the insurance sector, including telematics, smart home and cyber risks. From a background of fraud and crime analytics, he is currently Manager, Smart Technologies for Allianz UK, working to ensure the company is well positioned to exploit new innovations and opportunities in a world of accelerating technological change.

The Smart Technologies team at Allianz has two primary functions. The first is to maximise the potential of IoT solutions already in place (such as telematics for young drivers). The team does this by breaking down the areas of benefit (claims, pricing, fraud etc.) and analysing the data to gain a view of how the technology contributes to each area. The second function is to identify, research, trial and evaluate new technologies, which support new and emerging propositions such as smart home, smart technology for commercial lines insurance and cyber insurance.

Victoria Turner

Commercial and Strategy Director

Hastings Direct

Sandeep Varma

Future Technology Specialist

Direct Line Group

Sandeep is currently employed at Direct Line Group Auto Services as a Future Technology Specialist, where his role gets him to look at the impact of incoming technologies in motor vehicles and how they impact the insurance and repair space.

Sandeep has extensive experience in these technologies, with past roles including Lead Engineer on Jaguar Land Rover’s Autonomous Driving Research Program, Lead Engineer on Electrical Energy Management for Jaguar’s I-Pace Electric Vehicle as well as previous work experience at Jaguar Land Rover, Nissan and Audi in vehicle design and strategy.

Prior to engineering and insurance his work experience includes being an officer in the British Army.

Chris Weeks

Executive Director

National Body Repair Association

Chris has spent 25 years working with motor crash repair starting as an insurance Engineer before management roles.  At DLG Chris ran the largest insurance owned bodyshop group and this experience followed in into accident management.  Building a wide range of Repairer and work provider relationships through his career he is now seeking to fully repair the bodyshop industry leading the change activities at the NBRA.

First Car:

Ford Cortina

If you had to carpool with any famous person (current or historical) who would it be?

Barack Obama

David Williams

Technical Director

AXA Insurance

David has over 30 years' experience in General Insurance, roles including Chief Commercial Underwriter at one of AXA's largest branches, Reinsurance Manager, Casualty Insurance Manager, before moving to claims in 2003. After leading AXA's Personal & Commercial Claims Teams, David returned to Underwriting as Managing Director, Underwriting, and now has a broader role reporting in to CEO Brendan McCafferty, as part of the newly recombined AXA general insurance businesses in the UK

He was heavily involved in the government and ABI responses to the ‘Liability Crisis' way back just after the Access to Justice Act, and continues his lobbying work as the insurance industry looks to remove unnecessary costs and delay from the current adversarial compensation process. He is an outspoken critic of Claims Farming, Credit Hire, High Legal Costs and exaggerated Whiplash Claims.

As well as operating at an Executive level within AXA Insurance, David is a Non Executive Director of AXA Assistance UK, Vice President of the CII and Chair of the CII Underwriting Faculty. He is Chair of the recently formed Autonomous Driving Insurance Group and RISCAuthority, was previously a member of the National Stakeholder Council for the Governments ‘Workplace Health Connect' initiative during its currency, and was a Director of Thatcham, the Insurance Industry Motor Vehicle Research Institute for four years.

He is a member of various AXA Group Boards and has represented the UK on Asbestos, Health, Pollution and Fraud issues. He speaks regularly at conferences and other events in the UK and Europe on a variety of subjects including most recently, improving customer service, flooding, climate change, Big Data & Driverless cars

David has also appeared on BBC Breakfast TV, Sky, Channel 4 and BBC News, as well as Radio 4's ‘Today' Programme, being interviewed on topics varying from Compensation Culture to Business Crime.


David Wong

Senior Technology and Innovation Manager

Society of Motor Manufacturers & Traders (SMMT)

David Wong is Senior Technology and Innovation Manager at the Society of Motor Manufacturers and Traders, the UK's automotive industry trade body. Established in 1902, SMMT acts as the voice of the UK automotive industry by supporting and promoting the interests of more than 700 member companies at home and abroad.

David runs SMMT's technology and innovation portfolio which includes connected and autonomous vehicles, electro-mobility, hydrogen-mobility, digital and mobility innovation, and design engineering. He sits on the UK Automotive Council Technology Group, a government-industry partnership that sets strategic priorities and technology roadmaps for the automotive industry; the UK Government's Future Communications Challenge Group; and the board of Cenex, a low-carbon technology consultancy.

David was previously Business Models Co-Creator and Head of Organisations & Business Models Research at the Big Innovation Centre, a big business-funded innovation hub, where he advised private and public sector clients on business model innovation, value proposition development, innovation strategy and open innovation projects.

First Car: 

A 1977 Toyota Corolla

If you had to carpool with any famous person (current or historical) who would it be?

Jürgen Klopp. To talk all things Liverpool FC.

Riccardo Ricci

Lead Mobility & Fleet Solutions | Vice President

Swiss Re

Riccardo leads Mobility & fleet solutions within Swiss Re's global Automotive & Mobility solutions unit. He is responsible for developing products, services and partnerships around mobility and fleets, leveraging on the unit's existing capabilities and commercializing them to insurers and partners worldwide. In 2019, he spent most of his time leading the development and expansion of Automotive Solutions in the Chinese market – with a focus on products for New Energy Vehicles.

He started his career in consulting at PwC and joined Swiss Re 6 years ago as Casualty Underwriter.

Riccardo holds a Bachelor in Chinese Language and Economics from Ca' Foscari University of Venice and a Double Degree Master in International Management from Bocconi University in Milan and Fudan University in Shanghai

Nick Pester

General Counsel


Nick is responsible for the Legal & Regulatory functions at Zego, a market-leading InsurTech business which is disrupting the traditional insurance model and making it more suitable for and relevant to 21st century customers and businesses.

He also acts as an advisor to the Chartered Insurance Institute and the Centre for Data Ethics & Innovation on Digital Ethics and the use of Artificial Intelligence in Insurance.

Nick was previously Head of the Financial Services, Insurance & InsurTech practices at Capital Law, where the team provided a more niche/specialist offering, grounded in a highly commercial approach. 

He has acted as an advisor and mentor to a number of individual InsurTech & FinTech businesses in the past, as well as wider accelerator/incubator programmes.