Programme

Programme

Business Programme 2019

 

09:00

Registration and Breakfast

09:30

Opening Remarks: Jonathan Swift, Content Director, Insurance Post

09:30

Keynote Address: Road Safety a Human Challenge

Tulsi Naidu, CEO, Zurich UK

10:00

Guest Speaker: Driverless Pods - Insuring a car on the software?

Julian Turner, CEO, Westfield Technology Group

10:30

Time for Change: The Driving Forces behind Rising Claims Costs

  • What are the contributing factors to the rising repair costs?
  • What unforeseen costs are you missing and how can these be reduced?
  • How can insurers work with the supply chain to ensure that claims are resolved quickly and at a lower cost?

Chair: Jan Teo, Managing Director, National Windscreens

Panellists:

Jon Dye, Director of Motor UK, QBE

Darren Bedford, Motor Engineer Manager, Covéa Insurance

Chris Weeks, Executive Director, National Body Repair Association

Steve Plunkett, Body & Paint Development Manager, Volvo Cars UK

Dave Reece, Head of External Operations and Ford Body Shop Programme Manager, Ford UK

11:00

Coffee and Networking Break

Track 1: Claims

11:30

Technology and Vehicle Theft: Protection or Threat?

  • What is behind the 56% rise in vehicle theft in England and Wales?
  • How are thieves using technology to steal high end models
  • What measures can be put in place to prevent keyless car theft?
  • How can insurers and manufacturers educate customers in order for them to protect themselves from keyless theft?

Chair: Stephanie Denton, Editor, Insurance Post

Panellists:

Richard Billyeald, Chief Technical Officer, Thatcham Research

Peter Edgar, Head of Motor Claims Operations, RSA

Barry Knight, Executive Motor Manager, Covéa Insurance

11:55

Transition

12:00

Alternative Fuel Vehicles: What you need to know

  • What are the unique repair challenges of non-petrol or diesel cars?
  • How will risk assumptions around alternative fuel drivers change as the vehicles become more common?
  • What difficulties will emerge from new risks around charging?
  • What are the new claims trends that could emerge around battery replacements
  • How will infrastructure need to be updated in order to support alternatively fuelled vehicles?

Jon Hunt, Manager Alternative Fuels, Toyota

12:25

Transition

12:30

Don't Focus on the Competition, Focus on the Customer

We need increased collaboration between law firms, claims businesses and insurer to deliver better customer outcomes.

  • How has 20 year of reforms increased customer detriment?
  • What can we do to change a culture that views making a claim as socially unacceptable?
  • How can our industries work more cooperatively to meet customer needs and avoid the need future government intervention?
  • Future outlook: How should we work together to tackle the challenges of the next decade?

Rachel Di Clemente, Legal Services Director, Minster Law

Track 2: Technology

11:30

Level 3 Autonomy: A Dangerous False Positive?

  • Why is it important to distinguish between driver assist functions and autonomy?
  • How can insurers and manufacturers collaborate to ensure that customers are properly educated on their vehicles capabilities?
  • What unique risks do level 3 autonomous vehicles pose?

Chair: Jonathan Swift, Content Director, Insurance Post

Panellists:

Neil Ingram, Head of Motor Product Management, Direct Line Group

Tim Marlow, Specialist in Connected & Autonomous Mobility and Insurance, Tim Marlow Limited

Andy Thornley, Head of Corporate Affairs, BIBA

11:55

Transition

12:00

The Risks of Robot Drivers: Human Behaviour and Autonomous Vehicles

  • What are the risks in scenarios where people and intelligent machines interact?
  • Understand the challenges that exist behind the public’s acceptance of autonomous vehicles.
  • How is the role of the driver changing, as the driving experience becomes more reliant on technology?
  • What are the current perceptions around autonomous vehicles?

Kristen Fernández Medina, Senior Psychologist, Transport Research Laboratory

12:25

Transition

12:30

Telematics in the 2020s: Using Data to Maximise the Customer Experience

  • How can insurers use telematics beyond pricing?
  • What can be done to improve the customer experience using telematics?
  • How can customer data be used creatively to gain valuable insights?
  • What other incentives beyond lower premiums can be used to persuade customers to embrace telematics insurance?

Mike Brockman, CEO, ThingCo

12:55

Networking Lunch

Track 1: Claims

14:00

Moving with the Times when it comes to Modern Mobility

There is no question that the UK is on the brink of big change in urban mobility which provides some very clear signals to the motor insurance marketplace in terms of how services are shaped for the future.

  • Providing essential protection and support as the ownership and usage of vehicles changes
  • Looking at how the supply chain can step up to the mark
  • How can suppliers tailor their services to support the new mobility innovations?
  • What are the driving forces behind the rapid development of new mobility solutions?
  • Supporting the challenges facing the motor insurance sector

James Roberts, Business Development Director, Insurance, Europcar Mobility Group UK

Dan Hawkes, Head of Sales Performance, Corporate Mobility and Market Intelligence, Europcar Mobility Group UK

14:25

Transition

14:30

Kilted Claims - Managing the Expectations of Customers in Scotland

It is never difficult to distinguish between a Scotsman with a grievance and a ray of sunshine” (PG Wodehouse)

  • Overview of the Scottish claims process
  • Exploring peculiarities of claims and litigation
  • Assessing key differences from a customers’ perspective including evidence, fraud and claims outcomes

Stephen Bryceland, Partner and Solicitor Advocate, BTO Solicitors LLP

Mark Hastings, Associate and Solicitor Advocate, BTO Solicitors LLP

Track 2: Technology

14:00

The Power of Data in Predicting Cancellations

  • How can data help meet the challenge of customers that cancel early?
  • Learn how data can help address this major industry problem by identifying those individuals most likely to cancel.
  • Understand which key behaviours drive early or unexpected cancellations, and the methods used to uncover these insights.

Martyn Mathews, Senior Director, Motor Insurance, LexisNexis Risk Solutions UK&I

14:25

Transition

14:30

Eyes on the Road: Distracted Driving and Smartphones

Collisions due to drivers using mobile phones are on the increase!

  • What role can the insurer play in preventing customers from using smartphones whilst driving?
  • Can technology help reduce the number of claims caused by drivers distracted by smartphones?

Chair: Jonathan Swift, Content Director, Insurance Post

Panellists:

Karl Gray, Global Head of Motor & Retail Lines, Zurich Insurance Group

Josh Harris, Director of Campaigns, Brake

Paul Hendriks, Co-Owner, SafeDrivePod

Mohsin Rashid, Director of Corporate & Strategic Development, Cambridge Mobile Telematics

14:55

Coffee and Networking Break

15:10

Fireside chat: Insurance Generation Z, What to expect

  • Listening to your customers: Developing new products to suit your customers' needs
  • How can you better market products to young drivers who view motor insurance as a ‘grudge’ purchase?
  • Learning from other markets about how to effectively communicate with younger customers
  • What will the next generation of drivers expect from motor insurance products?
  • Why will innovation always be important to the insurance industry?

Paul Baxter, Managing Director, Marmalade

Barney Thompson, Telematics Insurance Director, Trakm8

15:40

Guest Speaker: The Future of Motor Claims

Rob Smale, Experienced Claims Leader and Innovator; Non-Executive Director, e2e Total Loss Vehicle Management

16:10

Closing Remarks: Jonathan Swift, Content Director, Insurance Post

16:10

Drinks Reception