Motor Insurance World LIVE
Motor Insurance World LIVE
10:30 – 11:45
How does the motor insurance industry react to the Coronavirus outbreak?
Live Streamed Panel Discussion
- What contingency plans have been put in place by the industry to react to the outbreak?
- How well would you say motor insurer’s have responded to the crisis?
- What further pressures can you see occurring with further disruption to supply chains?
- What will be the impact repairs and car parts availability? What do insurers do to remedy for this?
- How/will the customer relationship change over the foreseeable future?
- Are we likely to see a massive reduction in traffic?
- What claims are likely to be made over the next few months?
- Have long-term trends (autonomous driving, electric vehicles etc.) been affected by the impact of Coronavirus?
- Supermarkets have claimed that their post-Brexit planning has helped to alleviate some of the pressures placed on them by stockpiling. Do you believe that post-Brexit planning has helped in preparations or are motor insurer’s dealing with something that requires a totally different solution?
- Once the outbreak is suppressed, what opportunities does the panel think will be taken advantage of?
- For instance, will we see people demand an upsurge in micro mobility? Is public transport and shared travel like to suffer as people are deterred by infection possibilities?
Paint and Body Business Manager
Mike Partridge has 23 years experience of working with motor manufacturers and automotive marketing agencies. His specific expertise is the development and execution aftersales strategies and in a ten year career at Volkswagen Group Mike has been responsible for developing the ŠKODA UK aftersales marketing portfolio, heading up the Group’s parts product management team and was the global aftersales lead at the VWG’s innovation centre in Munich. As Paint and Body Business Manager, Mike is responsible for the operation of the Paint and Body franchise, consisting of over 180 approved bodyshops and for the evolution of the Volkswagen Group bodyshop strategy.
Formerly of Zurich and the Motor Insurance Bureau
Gareth has over 30 years Underwriting and Pricing experience across the UK and European markets gained predominately in the Personal Lines sector. Most recently Gareth held the role of Underwriting and Pricing Director, Personal Lines, with Zurich.
Gareth is passionate about the customer and product innovation with a strong track record in proposition development and use of technology and associated data to deliver a better customer outcome. This has included working with a number of motor manufacturers to provide solutions for inclusive insurance products, insurance propositions for new vehicle usage and ownership models and for the challenging scenarios associated with the gig economy.
In his spare time Gareth is a motoring enthusiast with a collection of cars and motorcycles.
Head of Liability Claims (Motor and Casualty)
Calum McPhail, Head of Liability Claims (Motor and Casualty) Zurich
- Joined Zurich in May 2004 having spent 17 years as a Chartered Loss Adjuster
- 14 years at Zurich in various technical and customer facing claims roles
- Current Head of Liability Claims (Motor & Casualty)
- Former Chair of the Forum of Scottish Claims Managers
- Interested in legislative and market developments and has given evidence on behalf of the ABI to the Scottish Government Justice Committee on the Civil Litigation Bill
12:00 – 12:30
The Car is the Star!
Pre-recorded presentation for our headline sponsor
Learn more about how quality vehicle and ADAS data can help insurance providers better assess and price motor risk, and what the future of vehicle data could look like!
Sr. Director, Personal Lines Insurance
LexisNexis Risk Solutions UK&I
Martyn Mathews serves as Senior Director, Motor Insurance, LexisNexis Risk Solutions UK&I. Martyn Mathews joined LexisNexis Risk Solutions in October 2016 through the acquisition of Insurance Initiatives Limited (IIL), and is currently tasked with developing and executing the sales, alliances and customer delivery strategy. Prior to LexisNexis, he worked for Experian for 14 years in a variety of roles, most recently as Head of Vertical for Insurance, Life, Pensions & Investments. Mathews also spent time with Vodafone Corporate and the logistics company TNT Mail.
14:30 – 15:15
Micro mobility and the transport models of the future
E-Mobility promises to support the country’s needs to ‘go-green’, reduce congestion on our busy roads, offer a transport alternative to those who currently struggle to find one and make use of some of the Mobility-as-a-Service platforms that are revolutionising the way we travel.
But these new mobility options come with risk. And after some high-profile tragedies reported in the press, coupled with issues facing other cities around the world to trial this micro mobility option, motor insurers are at the forefront of the debate as we adjust to a new future of mobility.
Tackling the big questions as laid out in the Future of Transport Report, we’ll be putting questions to our panel about one of the most important, topical and contested debates in the motor insurance and regulatory space.
Alexander Lewis-Jones is the Research Manager for Electric Vehicles at specialist research consultancy Delta-EE. In his role, he leads a team delivering insights on e-mobility strategy across public and private clients in Europe and Asia. Alex has been researching innovation and sustainability of transport for the last six years, specialising on e-mobility. In his two years at Delta-EE, he has built a comprehensive research service to help the market understand the customer, the technology and the business models underpinning this mobility transition.
Steve is Director of the RAC Foundation, an independent charitable think-tank that commissions and disseminates research relating to motoring and roads issues. Recent reports have covered topics as varied as road crash investigation, the take up of electric vehicles, and the condition of the nation’s road bridge stock.
Steve took over at the Foundation in May 2015 after a civil service career encompassing many transport-related roles, latterly as Director General for Roads, Traffic & Local at the Department for Transport, where his responsibilities included developing the first Roads Investment Strategy, the Transport Strategy for the North, administering funding for local government, policy on road safety, and the running of the motoring services agencies.
After graduating from Durham University Steve joined the civil service in 1983, moving to the Department of Transport in 1987 where, amongst other roles, he was private secretary to transport ministers Peter Bottomley, Michael Portillo and Roger Freeman.
Steve is a fellow of the CIHT, vice-president of the CILT, a trustee of the Rees Jeffreys Road Fund and a regular columnist in Highways magazine and commentator on transport issues in the media generally.
<p>David has over 30 years' experience in General Insurance, roles including Chief Commercial Underwriter at one of AXA's largest branches, Reinsurance Manager, Casualty Insurance Manager, before moving to claims in 2003. After leading AXA's Personal & Commercial Claims Teams, David returned to Underwriting as Managing Director, Underwriting, and now has a broader role reporting in to CEO Brendan McCafferty, as part of the newly recombined AXA general insurance businesses in the UK</p>
<p>He was heavily involved in the government and ABI responses to the ‘Liability Crisis' way back just after the Access to Justice Act, and continues his lobbying work as the insurance industry looks to remove unnecessary costs and delay from the current adversarial compensation process. He is an outspoken critic of Claims Farming, Credit Hire, High Legal Costs and exaggerated Whiplash Claims.</p>
<p>As well as operating at an Executive level within AXA Insurance, David is a Non Executive Director of AXA Assistance UK, Vice President of the CII and Chair of the CII Underwriting Faculty. He is Chair of the recently formed Autonomous Driving Insurance Group and RISCAuthority, was previously a member of the National Stakeholder Council for the Governments ‘Workplace Health Connect' initiative during its currency, and was a Director of Thatcham, the Insurance Industry Motor Vehicle Research Institute for four years.</p>
<p>He is a member of various AXA Group Boards and has represented the UK on Asbestos, Health, Pollution and Fraud issues. He speaks regularly at conferences and other events in the UK and Europe on a variety of subjects including most recently, improving customer service, flooding, climate change, Big Data & Driverless cars</p>
<p>David has also appeared on BBC Breakfast TV, Sky, Channel 4 and BBC News, as well as Radio 4's ‘Today' Programme, being interviewed on topics varying from Compensation Culture to Business Crime.</p>
Lead Mobility & Fleet Solutions | Vice President
Riccardo leads Mobility & fleet solutions within Swiss Re's global Automotive & Mobility solutions unit. He is responsible for developing products, services and partnerships around mobility and fleets, leveraging on the unit's existing capabilities and commercializing them to insurers and partners worldwide. In 2019, he spent most of his time leading the development and expansion of Automotive Solutions in the Chinese market – with a focus on products for New Energy Vehicles.
He started his career in consulting at PwC and joined Swiss Re 6 years ago as Casualty Underwriter.
Riccardo holds a Bachelor in Chinese Language and Economics from Ca' Foscari University of Venice and a Double Degree Master in International Management from Bocconi University in Milan and Fudan University in Shanghai
Nick is responsible for the Legal & Regulatory functions at Zego, a market-leading InsurTech business which is disrupting the traditional insurance model and making it more suitable for and relevant to 21st century customers and businesses.
He also acts as an advisor to the Chartered Insurance Institute and the Centre for Data Ethics & Innovation on Digital Ethics and the use of Artificial Intelligence in Insurance.
Nick was previously Head of the Financial Services, Insurance & InsurTech practices at Capital Law, where the team provided a more niche/specialist offering, grounded in a highly commercial approach.
He has acted as an advisor and mentor to a number of individual InsurTech & FinTech businesses in the past, as well as wider accelerator/incubator programmes.
16:00 – 16:30
Same problem, new challenges; tackling motor insurance fraud in 2020
- How we made noticeable savings from our fraud department
- Implementing ML and AI algorithms to counter the threat of fraud
- A run through the solution implementation journey and a status update
James has worked at Allianz Insurance for the past 19 years across a variety of commercial underwriting, operational and technical roles. He is responsible for leading the Allianz UK fraud strategy for both claims and application by ensuring protection of all Allianz UK portfolios against fraud through the effective implementation and use of market leading tools and process’s.’
About LexisNexis Risk Solutions
LexisNexis Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including insurance, financial services, healthcare and government. Headquartered in metro Atlanta, Georgia, we have offices throughout the world and are part of RELX Group (LSE: REL/NYSE: RELX), a global provider of information and analytics for professional and business customers across industries. RELX is a FTSE 100 company and is based in London. For more information, please visit www.risk.lexisnexis.com, and www.relx.com
e2e TotaL Loss Vehicle Management
e2e Total Loss Vehicle Management [e2e] is a network of progressive vehicle salvage and recycling agents delivering market leading services to the insurance industry via 50 nationwide, environmentally compliant sites. Our agents recover 500,000+ vehicles per annum and our focus on customer service is evidenced by a justified complaints ratio of <0.1%.
Insurance customers benefit from:
- stronger salvage resale values and faster sales;
- reduced claims leakage;
- reputation risk mitigation with certified destruction of CAT A and B vehicles;
- business interruption risk mitigation due to the service continuity afforded by a network;
- the opportunity to access 3million+ warranty assured reclaimed parts delivered within 24 hours;
- flexibility to shape a service specific to their business requirements.
With a network of over 200 locations across the UK, and a promise to deliver within a 2 hour window for the standard fleet, insurers can be confident that Europcar will meet their customers' needs. A Europcar location is rarely more than 8 miles away from the customer's address and the industry-leading Deliver & Collect service means as little inconvenience as possible for the policyholder. Europcar delivers to their door - at home, work or the bodyshop - at a pre-arranged time.
The fleet of more than 60,000 vehicles - cars and vans - means Europcar can give the policyholder a vehicle that feels the same quality as their own - or even better! With the majority of cars less than 6 months old, this enables insurers to give their customer a driving experience that is probably even better than their own - with all the latest motoring technology - to enhance the customer experience.
Redtail Telematics is a leader in devices, analytics and apps. We have delivered more than 6 million devices processing over thirty billion miles worth of data for insurers, fleet managers, OEMs and consumers around the world.
National Windscreens has a market leading ‘time to serve’ for vehicle glass repair and replacement services. 108 fitting centres, 800 mobile technicians and a cutting-edge UK contact centre help make us the first choice for many leading insurers. With the UK’s largest fitting centre and ADAS calibration network, on average the UK motorist is never more than 11 miles or 20 minutes away from a National Windscreens technician. National Windscreens has formal direct billing arrangements with 70 leading insurers and maintains sole supplier status with many of these, keeping policyholders on the road, safe and satisfied.
Our reliable service, that delivers the right glass to the right place in the shortest possible time, builds policyholder trust and competitive advantage for insurers who also benefit from our low prices.
The increasing number of Advanced Driver Assistance Systems (ADAS) that use windscreen mounted cameras means that camera calibration, following glass replacement or accident damage, is absolutely necessary to ensure these safety features continue to work as intended. ADAS camera calibration is best carried out in workshop conditions, a requirement specified by over 75% of car manufacturers. National Windscreens UK-wide network of ADAS calibration centres means we lead the market in this service provision, ensuring policyholders can drive away safely after just one visit.
Solon Security is the UK’s leading supplier of quality crime prevention and community safety products. We have been working in partnership with our customers for over 24 years and have established a reputation as industry leaders in quality.
Vehicle theft is one of the fastest growing crime types in the UK today, as well as the most costly to the industry’s insurance companies; ABI figures show a payment is made to a car crime victim every 8 minutes, contributing heavily to the £1 million a day that is shelled out in successful claims.
Our award-winning Defender Signal Blocker is a faraday pouch that provides best in class protection against this method of vehicle theft, as well as being a hugely popular engagement product. Voted Auto Express Best Buy 2018 and holding official Police Preferred Specification, come and see how the product can benefit your company today.