Agenda

The 2020 Motor Insurance World agenda

Motor Insurance World Agenda 2020

08:3009:00

Registration and breakfast

08:30 - 09:00

09:0009:10

Opening remarks

09:00 - 09:10

Jonathan Swift

Director of Content

Insurance Post

Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.

09:1009:30

Driving sustainability in the motor insurance market – are we asking the right questions?

09:10 - 09:30

  • With a large undercurrent of green principles driving public opinion, have motor insurers been asking the right questions when it comes to pricing vehicles?
  • Has this environmentally friendly revolution been understood?
  • How could insurers incorporate services that account green credentials and incentive eco-friendly vehicle adoption without compromising risk?
Dominic Clayden

Chief Executive Officer

Motor Insurers' Bureau

Dominic Clayden joined the MIB as Chief Executive in May 2018.  He has been in the insurance industry for over 20 years.

The MIB is at the heart of the fight against Uninsured driving, and manages claims related to Uninsured and Untraced driving.   The organisation also provides management services to other industry bodies, especially focused on data asset management.

Dominic joined MIB from QBE, where he most recently held the role of Group Chief Claims Officer.  He has also worked at Aviva as their Claims Director for its General Insurance business, and co-ordinated their claims best practice globally.

He has had a leading role in major negotiations in respect of personal injury reform in the UK and represented the Insurance industry at the Advisory Committee on Civil Costs.

He is involved with various Boards & Committees, and is also a Director of the Insurance Fraud Bureau.

Dominic was a qualified solicitor, has held legal positions with BKJ Lewis and Potter Butler & Lyons, and has been a member of the Association of Personal Injury lawyers.

First Car:

Triumph Dolomite

If you had to carpool with any famous person (current or historical) who would it be?

Ernest Shackleton

09:3009:50

Supporting the customer of tomorrow

09:30 - 09:50

  • A look at how motorists engage with motor insurance pricing/cover
  • An analysis of the disruptive trends impacting motor insurance 
  • A look at what the customer of tomorrow might expect – are there opportunities for insurers as well as risks?
Steve Gooding

Director

RAC Foundation

Steve is Director of the RAC Foundation, an independent charitable think-tank that commissions and disseminates research relating to motoring and roads issues. Recent reports have covered topics as varied as road crash investigation, the take up of electric vehicles, and the condition of the nation’s road bridge stock.

Steve took over at the Foundation in May 2015 after a civil service career encompassing many transport-related roles, latterly as Director General for Roads, Traffic & Local at the Department for Transport, where his responsibilities included developing the first Roads Investment Strategy, the Transport Strategy for the North, administering funding for local government, policy on road safety, and the running of the motoring services agencies.

After graduating from Durham University Steve joined the civil service in 1983, moving to the Department of Transport in 1987 where, amongst other roles, he was private secretary to transport ministers Peter Bottomley, Michael Portillo and Roger Freeman.

Steve is a fellow of the CIHT, vice-president of the CILT, a trustee of the Rees Jeffreys Road Fund and a regular columnist in Highways magazine and commentator on transport issues in the media generally.

09:5010:20

The future of mobility - how motor insurance must change to meet a new 21st century market

09:10 - 09:30

Hear from a pioneering business, approaching age old questions with a modern solution. 

After a short introduction to Riversimple Movement Ltd and the Rasa car model, we will be putting questions to Fiona Spowers, Director, about how this industry disruptor is offering customers a new form of travel that meets their needs and takes in environmental concerns.  We will look at how motor insurers can help facilitate this new mobility movement. Listen to our on-stage interview with a UK start-up mobility business that is asking how we must change to meet a new demand for travel. 

Points to be covered include:

  • What are Riversimple's expectations of the market for 2020?
  • How will people engage with vehicles and travel in the future? How prepared are insurers to meet this change?
  • How did Riversimple pinpoint customers demand successfully and match a solution to their needs?
  • Is this a mobility model that you believe will take off rapidly across the UK?
  • How strong are environmental considerations to the Riversimple model?  Is this something you feel is becoming more common as a key customer concern?
  • Do we need to change our mindset generally on insurance for the future to help facilitate wider change?
  • As we enter the 2020's, what opportunities can this decade bring for insurers and mobility providers?
Fiona Spowers

Director

Riversimple Movement Ltd.

Awaiting speaker bio

10:2010:35

Morning keynote recap session

10:20 - 10:35

Take the opportunity to analyse the information and insight presenter by our three opening keynotes.  A chance to look back at the main takeaways and most insightful points.

10:3511:00

Coffee and networking break

10:20 - 11:00

11:0011:30

Stream

Stream One

Repairing the modern car: a look at building a sustainable business model, price challenges, industry collaboration and more

11:00 - 11:30

  • Is greater collaboration needed between insurers, brokers, manufacturers, repair shops and the client to ensure repairs and costs are appropriately dealt with?
  • Where do recycled parts fit in and can a more sustainable, eco-friendly model be constructed?
  • Will Brexit impact the supply chain of car parts and thus force the repair industry’s hand to use recycled parts?
  • Are we witnessing an industry shift as car body repairs move ‘in-house’ back to the manufacturer and if so, what does this mean for independent garages?
  • How do motor insurers, car repair businesses and manufacturers collaborate better to meet the changes of a rapidly evolving market?
Jonathan Swift

Director of Content

Insurance Post

Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.

Steve Plunkett

Body & Paint Development Manager

Volvo Cars UK

Steve has worked in the automotive industry now for thirty seven years and started repairing cars in his Father’s village garage at the age of fifteen in his school holidays.

A time served paint sprayer (City and Guilds), he went onto work for BASF in both a technical and sales capacity in the late eighties / early nineties. During his career he has also worked as a Trade Parts Representative, Business Development Manager and then as a Bodyshop Manager at a Vauxhall main Dealer. He was then Bodyshop Manager at the original East Bilney Coachworks site and also worked in the same capacity for Nationwide.

During the past fifteen years he has worked in the Vehicle Manufacturer arena, initially for Carter and Carter for ten years, spending seven years working on the Toyota Body and Paint Programme as an area manager and then two years running the programme. A further two years were spent as a Commercial Development Manager with Jaguar Land Rover followed by a spell as Programme Manager with Peugeot Cars.

Prior to starting at Volvo in 2012, he worked for Verex Group as a Business Development Manager, during which time he worked with thirteen Vehicle Manufacturers helping to set up repairer networks and developing VM’s own brand car Insurance and Accident Aftercare programmes. 

First Car:

A Triumph Herald, teal blue with a sun roof, bought for £150.

If you had to carpool with any famous person (current or historical) who would it be? 

Paul McCartney for me, I saw him for the first time in December, I have been a fan since a teenager.  

Chris Weeks

Executive Director

National Body Repair Association

Chris has spent 25 years working with motor crash repair starting as an insurance Engineer before management roles.  At DLG Chris ran the largest insurance owned bodyshop group and this experience followed in into accident management.  Building a wide range of Repairer and work provider relationships through his career he is now seeking to fully repair the bodyshop industry leading the change activities at the NBRA.

First Car:

Ford Cortina

If you had to carpool with any famous person (current or historical) who would it be?

Barack Obama

Victoria Turner

Commercial and Strategy Director

Hastings Direct

Adrian Curd

Motor Fleet Portfolio Manager

Covea Insurance

Adrian has accumulated almost two decades of insurance experience and developed a profound and in-depth knowledge base of the motor insurance market here in the UK.  Starting his career at Willis Towers Watson, he moved after 6 years to become Senior Motor Portfolio Underwriter at Chaucer Syndicates Ltd.

This was followed by a two year spell at Axis before moving to Equity Red Star in 2012, and then a move to AIG as Senior Motor Underwriter in 2014 for three years. As Underwriter for Citynet Insurance Brokers, Adrian was DUA on a small Irish fleet. After a brief stint with Allianze Insurance, Adrian finally moved into his position with Covea Insurance as Motor Fleet Portfolio Manager.  

A rich and diverse career has provided a number of projects for Adrian to assist and lead on, creating a solid understanding of the pitfalls and challenges of the UK's motor insurance market.​​​​​​​​​​​​​

 
 
 

 

 
 
 

Mike Partridge

Paint and Body Business Manager

Volkswagen Group

Mike Partridge has 23 years experience of working with motor manufacturers and automotive marketing agencies. His specific expertise is the development and execution aftersales strategies and in a ten year career at Volkswagen Group Mike has been responsible for developing the ŠKODA UK aftersales marketing portfolio, heading up the Group’s parts product management team and was the global aftersales lead at the VWG’s innovation centre in Munich. As Paint and Body Business Manager, Mike is responsible for the operation of the Paint and Body franchise, consisting of over 180 approved bodyshops and for the evolution of the Volkswagen Group bodyshop strategy.

Stream

Stream Two

The Whiplash Reforms! Assessing the impact of the Civil Liability Act, a year on

11:00 - 11:30

  • Does the new definition of whiplash go far enough to reduce fraudulent claims, and allow for a stricter more comprehensive tariff system?
  • Dealing with legislative uncertainty
  • What impact will unregulated CMCs have on the interaction of small claims with insurance companies?
  • How do we best educate prepare our customers on the impact that CMCs will have on client relations?
  • How has the impact of wider regulatory change affected insurers and how can they best prepare for change?
Stephanie Denton

Editor

Insurance Post

<p><strong>Stephanie </strong>began writing about insurance over 12 years ago when she joined the Post team as a reporter in 2004. Since then she has worked her way various roles on the magazine and became editor in 2013.<br />In addition to writing about the insurance industry, Stephanie also has a thing or two to say about it, and is often asked to comment on various areas of the industry on television and radio.</p>
<p>As editor, Stephanie is also heavily involved in the brand's events, and is instrumental on both the Rehabilitation First Awards, and the British Insurance Awards judging panels.</p>

Matthew Maxwell-Scott

Director

Access to Justice

Matthew is a director of Access to Justice, which is campaigning to bring about fairer and more effective personal injury reforms which will tackle fraud and high insurance costs while maintain the rights of the genuinely injured. He is also government relations lead at the Slater and Gordon Group, before which he worked as a professional speechwriter at the BBC, RSA Insurance plc and at the CBI. A former local authority councillor, he has also run for parliament twice and is a director of the Abbotsford Trust.

 

Simon Gallimore

VP Casualty Claims

AIG

Prior to joining AIG in 2011 Simon spent the previous 20 years working in the personal lines claims arena where he held a number of senior leadership roles at RBSI and more latterly Tesco Bank where he held the role of Head of Claims. Upon joining AIG and making the move into the Commercial claims arena he has overseen a roots and branch review of AIG’s Liabilities and Motor Claims service with a focus on putting the customer back at the heart of the claims process. Listening to the customer, evolving the service you deliver based on what they tell you and letting that drive the front facing technology solutions you implement remain the foundations on which Simon continues to develop the AIG claims offering.   A father of three, coach of an U12 football team and passionate fan of Manchester United Simon describes his time away from work as a chaotic blend of herding kittens, being a pro bono taxi driver and occasionally getting time to enjoy a glass of wine.

 

Anna Fleming

Chief Operating Officer

Motor Insurance Bureau

Anna Fleming is MIB’s Chief Operating Officer responsible for the smooth running of all the MIB’s operational areas, including Claims, Enforcement and the new Small Claims Portal.  Before joining the MIB, Anna spent 13 years at Zurich Insurance in a variety of claims roles, culminating in being appointed as Chief Claims Officer (ad interim).  Anna also has significant experience in change management and running large IT programmes, having been the Programme Director for Zurich’s claims transformation from 2011 – 2016.  Anna is a non-practising solicitor.

11:3512:05

Stream

Stream One

Getting more from your data! Storing more data, striving for greater analytics and incorporating data-driven innovation

11:35 - 12:05

  • Cleansing data to ensure that analytics programmes and algorithms work of a better input
  • With car manufactories announcing the deployment of V2X (vehicle to everything sensors) by 2020, how can that data be used in claims handling
  • Cleansing data to ensure that analytics programmes and algorithms work of a better input
  • The business benefits realised from new data handling and analytics software
  • Tackling data ethics in the age of GDPR
Steve Fletcher

Head of Data Insight

Confused.com

Steve is head of data services for Insight at Confused.com. His 15 years’ experience in commercial analytics and customer service has given him a breadth of knowledge that allows him to develop and deliver services for the insurance industry based on insights derived from data. He is responsible for building a trusted service that disrupts markets and is the mastermind behind the UK’s biggest and most accurate car insurance price index.  Steve shares his leading data insights expertise across Penguin Portals, the largest group of digital marketplaces for financial services with six operations across the world.

Stream

Stream Two

Distracted driving; how does new car infotainment and connected technology impact on driver awareness?

11:25 - 12:05

  • What activities can be defined as distracted driving?
  • How can we prove distracted driving when processing a claim?
  • How has vehicle technology increased the rates of distracted driving?
  • What safety features are there to prevent drivers from becoming distracted in the car?
  • Will we see increasing difference between the manufacturer’s product and insurer’s risks/concerns? 

12:1012:40

Stream

Stream One

On-stage speaker interview: safety First! The latest on ADAS and enhanced car safety systems

12:10 - 12:40

As we aim for a road accident free future, human interaction with automobiles is becoming more intertwined and complemented by technology, radar, sensors to take the strain.

Technological innovation is still being adopted and improved to help the driver, but ‘we are clearly seeing the building blocks falling into place in the form of Advanced Driver Assistance Systems (ADAS).’

What are the latest ADAS developments, to both enhance safety and make for a better, more economical driver?

Jonathan Swift

Director of Content

Insurance Post

Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.

Matthew Avery

Director of Research

Thatcham Research

Matthew is Director of Research at Thatcham Research. His current role involves liaison with Insurers, vehicle manufacturers, legislators and global NCAP initiatives in all aspects of crash testing, with a view to encouraging safer designs and more cost effective vehicle repair.

Matthew has led much of the research work into ADAS testing, is a board member of Euro NCAP and has been pivotal in the definition of test procedures to evaluate Autonomous Emergency Braking Systems (AEB) – these tests now being integrated into the UK Insurance Group Rating system and Euro NCAP and include pedestrian and cyclist detection crashes. His latest work has supported the development of new Lane Support and Junction Crash prevention test procedures.

Matthew acts as a key technical advisor for the UK Insurers and works with the Association of British Insurers advising in new assisted and automated driving technology and its future implications feeding into new UK Government Legalisation around autonomous cars.

Matthew was awarded the prestigious Prince Michael of Kent 2009 Premier Safety Award in recognition of his pioneering work in vehicle safety. In 2011 he was awarded the US Government Special Award of Appreciation for his contribution to the field of traffic safety and in 2016 his team achieved the Global NCAP award for its pioneering work in AEB and most recently, reached number 21 on the ABP Power list a list of the top 40 most influential people associated within the insurance body repair industry.

Educated at Bournemouth University, prior to joining Thatcham, Matthew worked briefly at British Airways Engineering before moving to the Atomic Energy Authority. He has authored papers in the area of crash research and injury prevention and is married with two children who always adjust their head restraints!

Stream

Stream Two

Does the UK road infrastructure meet the needs of a 21st century driver?

12:10 - 12:40

  • Overview of Highway England's remit and key projects
  • Prioritising safety on the UK's roads - the latest road safety facts and figures
  • An analysis of the role played by technology in supporting safety (both positives and negatives)
  • How can Highway's England collaborate better with the insurance industry to promote safer driving/reduce risk and how is vehicle insurance factor these into policies i.e. AEB.  
Richard Leonard

Head of Road Safety Safety, Engineering & Standards

Highways England

Richard Leonard is the Head of Road Safety at Highways England, which manages, maintains and improves the motorway and major road network in England.

He is responsible for providing road safety expertise and leads on a broad range of road safety areas including: the development of road safety strategy/policy; corresponding research and development; identification and funding of safety investment programmes; technical design standards for road layout; road safety risk assessments; and technical assurance of schemes.

He is actively involved in developing wider national road safety policy and informing wider supporting agendas.

He has over 20-years’ experience in transport planning and engineering developing and delivering complex and challenging projects/programmes and has a significant experience across a broad range of transport disciplines including: Transport Policy/Strategy; Development Control/Land Use Planning; Smarter Choices; Stakeholder Management/Communications; Highway Design; Transport Economics and Transport Modelling.

He has previously worked in private sector consultancies and in local authorities within the West Midlands.

12:4013:45

Networking Lunch

12:40 - 14:00

13:4514:15

Stream

Stream One

Trends and patterns in car crime - how are the police and insurers responding?

13:45 - 14:15

  • An overview of the Met's approach to Vision Zero
  • Analysis between the link between uninsured driver and dangerous driving – (fatal collisions, etc)
  • The link between criminality and uninsured driving
  • The Met focus, results and experiences of tacking uninsured driving
  • What is the impact for uninsured drivers of being caught today?
  • How the industry and police can best work together
  • Public confidence and expectations combined with the benefits of social media to tackling uninsured driving
Andrew Cox

Detective Superintendent

Metropolitan Police

Awaiting speaker bio

Stream

Stream Two

Exploring and understanding new e-mobility models

13:45 - 14:15

  • What are the latest, sustainable mobility products and services being adopted at a high frequency? What does the market look like?
  • A look at the make-up of the market – do start-ups and disruptors pose a major competitive challenge?
  • Despite consumer demand, is the UK transport network ready for changes to the way we travel or is work needed to get us up to speed?
  • What happens when the public are calling for a new product or service that has legal complications (such as e-scooters)?
  • How can insurers offer premiums for products and services that are not mainstream?
Alex Lewis-Jones

Research Manager

Delta EE

Alexander Lewis-Jones is the Research Manager for Electric Vehicles at specialist research consultancy Delta-EE. In his role, he leads a team delivering insights on e-mobility strategy across public and private clients in Europe and Asia. Alex has been researching innovation and sustainability of transport for the last six years, specialising on e-mobility. In his two years at Delta-EE, he has built a comprehensive research service to help the market understand the customer, the technology and the business models underpinning this mobility transition.

14:2014:50

Stream

Stream One

Panel discussion: tomorrow’s car – preparing for more sustainable mobility

14:20 - 14:50

  • An analysis of the challenges for the automotive industry over the coming year
  • What is the vision of the car market in the next 1-3 years and how we are preparing for that change?
  • As environmental concerns become mainstream amongst consumers, and the impact on EV sales/public perception takes shape – how has this changed our approach to vehicle manufacturing now?
  • What does sustainable, green manufacturing of today look like?
  • How has the cut in subsidies and support impacted on sales and attempts to meet carbon targets?
  • What will car production lines, and nationwide automotive fleet, predominantly look like in the future?
  • Are we seeing a noticeable shift, yet, in the customers demand?  What can we expect from the customer in the future?
Jonathan Swift

Director of Content

Insurance Post

Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.

David Wong

Senior Technology and Innovation Manager

Society of Motor Manufacturers & Traders (SMMT)

David Wong is Senior Technology and Innovation Manager at the Society of Motor Manufacturers and Traders, the UK's automotive industry trade body. Established in 1902, SMMT acts as the voice of the UK automotive industry by supporting and promoting the interests of more than 700 member companies at home and abroad.

David runs SMMT's technology and innovation portfolio which includes connected and autonomous vehicles, electro-mobility, hydrogen-mobility, digital and mobility innovation, and design engineering. He sits on the UK Automotive Council Technology Group, a government-industry partnership that sets strategic priorities and technology roadmaps for the automotive industry; the UK Government's Future Communications Challenge Group; and the board of Cenex, a low-carbon technology consultancy.

David was previously Business Models Co-Creator and Head of Organisations & Business Models Research at the Big Innovation Centre, a big business-funded innovation hub, where he advised private and public sector clients on business model innovation, value proposition development, innovation strategy and open innovation projects.

First Car: 

A 1977 Toyota Corolla

If you had to carpool with any famous person (current or historical) who would it be?

Jürgen Klopp. To talk all things Liverpool FC.

Victoria Turner

Commercial and Strategy Director

Hastings Direct

Sandeep Varma

Future Technology Specialist

Direct Line Group

Sandeep is currently employed at Direct Line Group Auto Services as a Future Technology Specialist, where his role gets him to look at the impact of incoming technologies in motor vehicles and how they impact the insurance and repair space.

Sandeep has extensive experience in these technologies, with past roles including Lead Engineer on Jaguar Land Rover’s Autonomous Driving Research Program, Lead Engineer on Electrical Energy Management for Jaguar’s I-Pace Electric Vehicle as well as previous work experience at Jaguar Land Rover, Nissan and Audi in vehicle design and strategy.

Prior to engineering and insurance his work experience includes being an officer in the British Army.

Stream

Stream Two

The changing way to travel – how will people travel in 5 years’ time and are insurers ready to offer policies for a new market?

14:20 - 14:50

  • Is more emphasis needed on customer offerings and the customer journey?
  • What do insurers need to consider with electric cars?
  • How ownership is changing from leasing to subscription models to car sharing to not driving at all and insurers stay relevant
  • How insurers have to adapt to autonomous in the future and ADAS now
Tom Clarke

Head of Electric Vehicles Strategy

LV= General Insurance

Tom has worked in the insurance industry for over 10 years and specialises in strategy and change. As Head of Electric Vehicle Strategy for LV= Tom has led the development of LV=s electric car insurance product and is responsible for driving LV=’s work in supporting the greater adoption of electric cars in the UK and developing further products and services for electric car owners

14:5015:20

Coffee break and networking

14:30 - 14:40

15:2015:50

Building a better relationship with the customer; a quicker, digital experience, a securer platform, a stronger customer journey

14:40 - 15:10

  • Implementing the latest analytics system; a walk through to demonstrate the latest solutions
  • The business benefits realised from new data handling and analytics software
  • Can insurers better share data to tackle fraud and improve customer experience?
  • Cleansing data to ensure that analytics programmes and algorithms work of a better input
  • Asking the right questions of your data and having a strong analytics set-up
  • Tackling data ethics in the age of GDPR
  • A comparison of the challenges between personal and commercial lines
  • What will customers demand in the future?
Stephanie Denton

Editor

Insurance Post

<p><strong>Stephanie </strong>began writing about insurance over 12 years ago when she joined the Post team as a reporter in 2004. Since then she has worked her way various roles on the magazine and became editor in 2013.<br />In addition to writing about the insurance industry, Stephanie also has a thing or two to say about it, and is often asked to comment on various areas of the industry on television and radio.</p>
<p>As editor, Stephanie is also heavily involved in the brand's events, and is instrumental on both the Rehabilitation First Awards, and the British Insurance Awards judging panels.</p>

Calum McPhail

Head of Liability Claims (Motor and Casualty)

Zurich

Calum McPhail, Head of Liability Claims (Motor and Casualty) Zurich

  • Joined Zurich in May 2004 having spent 17 years as a Chartered Loss Adjuster
  • 14 years at Zurich in various technical and customer facing claims roles
  • Current Head of Liability Claims (Motor & Casualty)
  • Former Chair of the Forum of Scottish Claims Managers
  • Interested in legislative and market developments and has given evidence on behalf of the ABI to the Scottish Government Justice Committee on the Civil Litigation Bill

Simon Gallimore

Senior manager complex casualty claims UK

AIG

Gareth McChesney

Associate Director

Formerly of Zurich and the Motor Insurance Bureau

Gareth has over 30 years Underwriting and Pricing experience across the UK and European markets gained predominately in the Personal Lines sector. Most recently Gareth held the role of Underwriting and Pricing Director, Personal Lines, with Zurich. 

Gareth is passionate about the customer and product innovation with a strong track record in proposition development and use of technology and associated data to deliver a better customer outcome. This has included working with a number of motor manufacturers to provide solutions for inclusive insurance products, insurance propositions for new vehicle usage and ownership models and for the challenging scenarios associated with the gig economy.  

In his spare time Gareth is a motoring enthusiast with a collection of cars and motorcycles.   

Matthew Maxwell-Scott

Director

Access to Justice

Matthew is a director of Access to Justice, which is campaigning to bring about fairer and more effective personal injury reforms which will tackle fraud and high insurance costs while maintain the rights of the genuinely injured. He is also government relations lead at the Slater and Gordon Group, before which he worked as a professional speechwriter at the BBC, RSA Insurance plc and at the CBI. A former local authority councillor, he has also run for parliament twice and is a director of the Abbotsford Trust.

 

James Tucker

Smart Technologies Manager

Allianz

James has worked in many fields of technology, both inside and outside the insurance sector, including telematics, smart home and cyber risks. From a background of fraud and crime analytics, he is currently Manager, Smart Technologies for Allianz UK, working to ensure the company is well positioned to exploit new innovations and opportunities in a world of accelerating technological change.

The Smart Technologies team at Allianz has two primary functions. The first is to maximise the potential of IoT solutions already in place (such as telematics for young drivers). The team does this by breaking down the areas of benefit (claims, pricing, fraud etc.) and analysing the data to gain a view of how the technology contributes to each area. The second function is to identify, research, trial and evaluate new technologies, which support new and emerging propositions such as smart home, smart technology for commercial lines insurance and cyber insurance.

15:5016:20

Same problem, new challenges; tackling motor insurance fraud in 2020

16:00 - 16:30

  • How we made noticeable savings from our fraud department
  • Implementing ML and AI algorithms to counter the threat of fraud
  • A run through the solution implementation journey and a status update
James Burge

Fraud Manager

Allianz Insurance

James has worked at Allianz Insurance for the past 19 years across a variety of commercial underwriting, operational and technical roles.  He is responsible for leading the Allianz UK fraud strategy for both claims and application by ensuring protection of all Allianz UK portfolios against fraud through the effective implementation and use of market leading tools and process’s.’

16:2016:50

Panel: Autonomous/driverless vehicles – where are we?

16:30 - 17:00

As vehicle automation becomes more common place, along with various degrees of automation in the car, how much progress has been made in this space, and how far away are we from seeing widescale adoption of autonomous vehicles on our roads?  Does the regulatory framework stand up to the tests of driverless vehicles or does it need to go further?  What innovation are OEM manufacturers implementing into cars today to continual the gradual shift to automation and how do they see the future of potential driverless car fleets? 

Tackle these questions and more at are closing panel.

Jonathan Swift

Director of Content

Insurance Post

Post and Insurance Age content director Jonathan Swift has written and commented about the insurance industry since 1998. He has appeared on television speaking about topics as diverse as the insurance implications of Michael Jackson's death to the consequences of consolidation on motor premiums; and is a past winner of the British Insurance Brokers' Association journalist of the year and Association of British Insurers general insurance trade journalist prizes.
Jonathan has chaired/ hosted over 100 insurance events from roundtables involving a small specially invited audience, to addressing over 2000 people at the British Insurance Awards at the Royal Albert Hall. He is listed as a top 50 insurtech influencer by Insurtech News and presently coordinates the All Party Parliamentary Group for Insurance and Financial Services.

David Williams

Technical Director

AXA Insurance

<p>David has over 30 years' experience in General Insurance, roles including Chief Commercial Underwriter at one of AXA's largest branches, Reinsurance Manager, Casualty Insurance Manager, before moving to claims in 2003. After leading AXA's Personal &amp; Commercial Claims Teams, David returned to Underwriting as Managing Director, Underwriting, and now has a broader role reporting in to CEO Brendan McCafferty, as part of the newly recombined AXA general insurance businesses in the UK</p>
<p>He was heavily involved in the government and ABI responses to the &lsquo;Liability Crisis' way back just after the Access to Justice Act, and continues his lobbying work as the insurance industry looks to remove unnecessary costs and delay from the current adversarial compensation process. He is an outspoken critic of Claims Farming, Credit Hire, High Legal Costs and exaggerated Whiplash Claims.</p>
<p>As well as operating at an Executive level within AXA Insurance, David is a Non Executive Director of AXA Assistance UK, Vice President of the CII and Chair of the CII Underwriting Faculty. He is Chair of the recently formed Autonomous Driving Insurance Group and RISCAuthority, was previously a member of the National Stakeholder Council for the Governments &lsquo;Workplace Health Connect' initiative during its currency, and was a Director of Thatcham, the Insurance Industry Motor Vehicle Research Institute for four years.</p>
<p>He is a member of various AXA Group Boards and has represented the UK on Asbestos, Health, Pollution and Fraud issues. He speaks regularly at conferences and other events in the UK and Europe on a variety of subjects including most recently, improving customer service, flooding, climate change, Big Data &amp; Driverless cars</p>
<p>David has also appeared on BBC Breakfast TV, Sky, Channel 4 and BBC News, as well as Radio 4's &lsquo;Today' Programme, being interviewed on topics varying from Compensation Culture to Business Crime.</p>
<p>&nbsp;</p>

Richard Billyeald

Chief Technical Officer

Thatcham Research

Richard has 20 years’ experience in the design and engineering of low-volume prototype and motorsport vehicle systems, focusing primarily on transmissions and automotive drive battery systems. He joined Thatcham Research as Chief Technical Officer in 2017, with responsibility for all of the organisation's engineering functions, supporting research into passive & active safety, physical & cyber security, advanced vehicle repair and future vehicle technology.

First Car: 

A turquoise Mk2 Ford Fiesta

If you had to carpool with any famous person (current or historical) who would it be?

Alex Zanardi, as his both his attitude and his achievements (still winning motor races, and Paralympic hand-cycling gold medal) in the face of losing both his legs so horrifically, are truly inspirational. Plus we would get wherever we’re going pretty quickly!

 

Jack Cousens

Head of Road Policy

AA

Jack has been with the AA since 2010 and has been the head of roads policy since 2016. He is regularly asked to provide expert comment and analysis on all things motoring and insurance from the perspective of the consumer.

With a background in local government, he is able to explain how motoring policies are progressed from inception to implementation in order to give a rounded view on motoring policies.

16:5017:00

Closing remarks

17:00 - 17:10