Programme - Three dedicated streams

Do you have what it takes to add to the debate? E-mail Laura Maxwell-Bernier to find out more about speaking opportunities and raise your professional profile.


08:30 Registration and morning refreshments

09:15 Opening remarks from the Chair

The story begins...

09.20 TRENDS DEBATE 1: Current vehicle technology and the strategic implications for your business

There is a view that advances in autonomous technologies have little bearing on wider insurer teams. However, the change will happen in your lifetime, and it will have a broader impact.

With that in mind, we will explore what is actually happening, and why these changes matter for you:

  • Where are we now with vehicle technology, how have we adapted to date, and what lessons can we learn from this?
  • How much clearer has the end game become, and how can you influence this future now?
  • What will the future business models we work under look like?How do we forge closer relationships with motor manufacturers?
  • How are today's technologies shifting the insurance needs of our customers, and how will tomorrow's customer interact with technology?
  • What questions do you need to be asking of yourselves and your departments now, to keep up to speed with change?
  • How do we ensure we are responding collectively, cohesively and adequately to the challenges that exist and are accelerating?

David Wong, senior technology and innovation manager, Society of Motor Manufacturers and Traders, in conversation with Tim Marlow, head of autonomous & connected vehicle research, Ageas


09:45 Bringing the driverless future to a reality - Where are we now, and what impact will the snap election have?

  • While the government's end goal is clear, how do we move things forward in the here and now?
  • What changes and developments is the government planning, and what timeframes are we looking at?
  • What input can insurers make to ensure that things move in the right direction, and support the advances?
  • How can we ensure that legislation facilitates the adoption and advancement of technology?
  • What can we expect form the Modern Transport Bill, and what effect will it have on the UK's position as a leader in autonomous vehicles?
  • How do insurers need to work to ensure the changes in motion work for the customer?
Neil Ingram, head of motor product management, Direct Line Group
Hugh Kenyon, personal lines pricing director, LV=
Tim Marlow, head of autonomous & connected vehicle research, Ageas
David Williams, technical director, AXA


10.10 Motor insurance in the current political landscape

In the context of political turmoil and uncertainty, this session will explore some of the present challenges upon us. We will also explore what these could look like in 2018 and 2019 and the impact they are likely to have, with a view to seeing how we should prepare now. What will we have answers for, and where could we be as a result of these changes?


  • Brexit and the road ahead - what do you need to consider?
  • What will the impact of the discount rate changes be?
  • Whiplash reform, Vnuk and other reforms - where will we be?
Ian Davies, partner, Kennedys


10.30 Collaboration in action - A case study

David Williams, technical director, AXA
Nathan Marsh, UK and northern Europe director - intelligent mobility,


10:50 DEBATE: How, practically, can collaboration drive forward meaningful change

  • Exploring why collaboration is more than just a ‘nice-to-have', but is fundamental to the thriving of the UK motor industry moving forward.
  • How do we engage better with each other, with outside partners, and drive forward meaningful change?
  • How do we plan now for future cooperation, taking into account the uncertainties of the future?
  • How do we ensure that our partnerships have the end user at their very centre?
  • How can we harness collaboration to influence wider change?

HAVE YOUR SAY: Get involved in the panel, come prepared to quiz our experts, and have your voice heard!

Moderator: Graeme Trudgill, executive director, BIBA

Rachel Moore, partner, Kennedys
Jason Moseley, executive director, Retail Motor Industry Federation
Kaushik Patel, head of data services, Motor Insurers' Bureau
David Williams, technical director, AXA


11.20 Morning break


Turning the page...


Risky Business

Championing Claims 

Smart Innovation


Motor technology and the underwriting agenda

  • How do advances in technology and motor change what underwriters need to be doing in the future?
  • How can we engage with manufacturers around the deployment of new technology?
  • How do changes in car software, and the implications for the car's performance, impact underwriting?
  • How do underwriters think about technology, and how should we be looking at it?
Nick Reid, head of automotive technology, Direct Line Group



Insurers and motor manufacturers: How are relationships changing?


  • Educating the driver
  • Managing insurer expectations: how can you best engage with motor manufacturers, and what is it realistic to expect?
  • With technology advancing all the time, how do you engage with your motor partners to ensure quality of repair and service?
  • How will the role manufacturers play in claims shift and evolve, and what support can you give?
  • As systems become increasingly sophisticated, is it the responsibility of the driver to make sure they have the latest updates?
Pete Marsden, managing director, National Windscreens

Motor insurance in the next five years - Disruption and opportunity

This session will examine how, proactively, to leverage innovation and technology to improve operations and enable higher profitability:

  • How can you combine sophisticated data analytics with connected car technology to bring new value to your business and your policyholders?
  • How can innovation mitigate risk and allow you to leverage à la carte solutions?
  • How can you harness the power of automation to expedite the claims process?
  • How can you ensure the easy integration of new technologies with existing systems?
  • What innovations are set to have the greatest impact on motor insurance?
Peter Byrne, vice president of insurance telematics, CalAmp


Transition time

Transition time

Transition time


A future programme for managing cyber risk

Increased connectivity opens up new areas of risk that urgently need managing...

  • What kinds of new risks need to be considered, and how do you factor these into your decision-making?
  • Do we need to consider a combined policy for motor and cyber, or should these be separate?
  • What actions are being taken by vehicle manufacturers to keep up with hackers?
  • Is collaboration the solution?
Andrew Miller, chief technology officer, Thatcham

Making whiplash reform a practical reality

Exploring the practical details of implementing the government's planned reforms.

  • What will the reforms look like and what will they involve?
  • How will the changes work for insurers, brokers, and customers?
  • Where will the underlying pressures have their effects?
  • Will the government find sufficient time to take the plans forward?
  • How will insurers, claimant firms and law firms act following the proposed changes?
Donna Scully, director, Carpenters

Engendering customer trust - When 'Big Brother is watching you'

  • How do we overcome the lack of customer trust in new technologies, data sharing, and telematics?
  • How do we shift perceptions, allow customers to see the benefits and, ultimately, build trust?
  • What role do insurers, price comparison sites and other players have, and how can collaboration foster greatest trust?
Stephen Long, head of direct distribution, Covéa Insurance


Lunch and networking

Lunch and networking

Lunch and networking


Harnessing data for more sophisticated premiums

  • What new ways of leveraging data exist, and how can these allow us to offer more intelligent premiums?
  • How can we think about data usage differently, and think outside the box?
  • How can we be smarter with data, using external data sources to speed up the process for the customer?
  • What are the possibilities and benefits of using data to understand individual customers' profiles and risk better?
Jason Cabral, chief actuary, Markerstudy

Fighting fraud after the Task Force - Now what?

Examining how to progress the recommendations and make practical change happen/

  • What has been done so far, and what can we learn from progress to date?
  • How can we support each other to drive forward meaningful change?
  • As an industry, how can we coordinate our efforts better?
  • What initiatives should we take forward internally?
  • What more can and should be done?
Steve Jackson, head of financial crime, Covéa Insurance

Analysis of the impact of automation on the insurance market

  • What arethe key factors affecting the growth and speed of AV market emergence?
  • Exploring regulation evolution in advanced markets
  • Calculating the impact of the automation on premiums in the UK
  • What are the necessary steps insurance players should take to prepare?
Thomas Hallauer, research & marketing director, Ptolemus



Transition time

Transition time

Transition time


Commercial motor innovation and the future of underwriting

  • What innovations are we currently seeing in commercial motor, and how are we dealing with and underwriting them?
  • What innovations are on the cards in the short and medium term, and how will this alter how we operate?
  • What are the implications of increasing automation on underwriting?
  • How will these changes affect the future of underwriting, and what do we need to look at when it comes to new technology?
Ian Kemp, underwriting product director, commercial motor, RSA

Innovation in claims - What's new?

This session will crystallise the most important changes within the industry, and the impact on your claims teams.

  • How is technology advancing streamlined claims processes, and how can you take advantage?
  • What opportunities do AI, robotics and machine learning offer, and how far could they go?
  • How do we ensure that the customer is front-and-centre of change?
Tony Emms, independent claims consultant
Adrien Cohen, co-founder & chief commercial officer, Tractable

The impact of the sharing economy and on-demand insurance

Models of car ownership are changing, and the sharing economy is becoming increasingly important in the UK. What do you need to do to keep up?

  • How can insurance become more flexible and agile in the types of cover offered, and what do you need to look at now to adapt?
  • What new insurance products and models do these changes necessitate?
  • How will one-day policies and on-demand insurance disrupt the market?
  • What can we learn from these new models of insurance?
  • Whose responsibility is it to arrange the insurance?
  • What particular complexities exist when it comes to insuring cars in the sharing economy?

Arnaud Kopp, casualty underwriter, Swiss Re
Matheus Riolfi, director of international, Turo



Transition time

Transition time

Transition time

14:30 Consumer confidence - The other side of the tipping point

With a heightened focus on the power of big data, we as insurers are constantly seeking out new types of data and new ways of harnessing that data to make strategic decisions. However, we are reaching a tipping point of what consumers deem acceptable to share. How can we survive the other side of that?

  • What are the dangers of being too reliant on the information customers share?
  • How do your consumers perceive data sharing currently, how is this changing, and how is this affecting how they behave?
  • Will consumer turn off the data tap when they reach a tipping point, is this tipping point inevitable? What does the research tell us about customers' views?
  • What can you do to stay on side with consumers? Even champion them in this new era?
Neil Hart, client services director, Consumer Intelligence


The next chapter of the story...

14:50 TRENDS DEBATE 2: The near future - Advancing towards an autonomous reality

This session session will explore some of the most fascinating, cutting-edge initiatives - initiatives being developed and tested today with a view to being rolled out tomorrow...


  • How is autonomous vehicle technology developing, what is on the horizon, and where do insurers fit into the jigsaw?
  • What do the mobility solutions of the future look like, and what are the next stages of automated vehicle system development?
  • What is being tested at the moment, and where does insurance fit into this picture?
  • How are these new systems being integrated with existing transport systems, and what interoperability challenges need to be overcome?
  • How can you prepare for these changes, and ensure you are agile enough to weather the storms ahead?
Iwan Parry, head of insurance, Transport Research Laboratory

Happily ever after?

15:10 TRENDS DEBATE 3: Fast-forwarding to the far-future

This session explores how the future will change how insurers operate, and discusses how the parameters of insurers' services will shift in an increasingly autonomous age.

  • How will tomorrow's customer buy insurance? What will consumers want from insurance when they buy autonomous vehicles?
  • What opportunities are there in terms of new customer propositions and adding value to existing offerings?
  • Will technology be more of a disruptor or an opportunity provider for motor insurance?
  • What will determine who emerges victorious - who will the winners of our autonomous future be?
  • What do you need to take into account when responding to future change, and how do you identify the right avenues for growth?
  • How can you prepare for the unexpected?
  • Does the motor insurance industry have cause for optimism for its future?
  • What partnerships need to be fostered and deepened to thrive?

Glen Clarke, head of transformational propositions, Allianz
Karl Gray, global head of casualty & motor, Zurich
Niall Edwards, partner, Kennedys


15:40 Closing remarks

15:45 Drinks reception

16:30 Close of conference

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