Head of solutions architect/connected car insurance
Rupert Armitage became Auto Windscreens’ Managing Director in 2016, taking the business from strength-to-strength. He has immersed himself in the world of windscreens, addressing key issues and technological advancements to become a thought leader in this arena.
Rupert has been responsible for the introduction of a UK-wide Fitting Hub network and the implementation of a highly cost-effective ADAS recalibration solution for insurers’ policyholders following a vehicle screen repair or replacement.
Prior to joining the automotive glazing firm, Rupert was a Director at investment company, Shore Capital, where he worked for 27 years before becoming Markerstudy Group’s Head of Family Office.
Head of Claims Strategy and Legal Services
David has more than 20 years’ experience in general insurance claims, primarily focused in motor and liability, having held a variety of claims technical, change and operational management roles. In recent years his focus has been on the development of claims strategy seeking to understand how insurers’ claims teams need to respond to changes in the regulatory, technological and social environments to keep pace with customer expectations
Senior Manager Casualty Claims UK
Simon has worked in the Insurance Industry for 30 years. The bulk of his career were spent in the Personal lines market space where he held a number of senior leadership roles in policy servicing, sales and projects before settling into claims where he held senior roles across the product range. His career has seen him lead teams of all shapes and sizes ranging from small project groups to large and diverse operational teams across multiple sites in multiple countries. His career has seen him work with RBS Insurance, Tesco Bank where he held the role of Head of Claims before joining AIG in 2011 where he now works as the VP of Casualty Claims for the UK. Simon’s self-confessed passion is his people and he describes one of his primary responsibilities as facilitating the careers of all of those who work in his broad team to achieve their goals knowing that if they do then the business will achieve its objectives. The need to innovate and put the customer at the heart of the process have led Simon and his team to develop multi award winning initiatives ranging from using cloud technology to put CCTV images at the heart of the claims process to designing a customer feedback mechanism that allows the customer to shape the claims process.
Research and Marketing Director
Thomas Hallauer has gained 10 years of operational marketing experience in the domain of telematics and location-based services. He is an expert in new products and services notably in the automotive, motor insurance, navigation and positioning industries.
Having organised more than 25 international conferences and being a frequent blogger of telematics news, he has built a large network of relationships in the global telematics landscape.
Thomas researched and co-wrote the UBI Global Study, the reference document for the telematics insurance market published in October 2013.
Thomas is also the co-author of the European Location Study, the most comprehensive report on the location business and technologies published in May 2010
Previously, Thomas was working for Mobile Devices, one of the global providers of telematics technology platforms. He built a marketing strategy to promote the rebranding of their offering, launched new products and services and drove inbound marketing and sales.
Previous to that, Thomas was the head of Telematics Update. He researched, wrote, published, marketed, set up and then chaired 25 successful conference and exhibition globally
Head of Underwriting Strategy and Control
Direct Line Group
Paul has over 18 years extensive experience in the insurance sector, having led international growth initiatives as well as multi-million pound programmes developing sophistication in motor and home underwriting. With DLG accountable for the strategic direction of underwriting risk assessment across the estate of Direct Line Group's Personal Lines products and brands, including how the use of technology further advances risk and rating techniques.
Behavioural Insights Lead
Peter is Behavioural Insights Lead at RSA Connected Insurance where he uses behavioural science to change behaviour for better risk and customer outcomes. He has a PhD in experimental psychology from the University of Sussex
Head of Product Management
Direct Line Group
Neil has 17 years’ experience in General Insurance across a range of disciplines including Operations, Customer Experience, Underwriting, Risk, Audit and Product Development. He is responsible for the core motor insurance product at DLG, both in terms of performance and future development.
Commercial Motor Underwriting Director
Coming up for 30 years in the industry, Ian is an experienced Motor Underwriting Director and has been responsible for the RSA Commercial Motor Portfolio for the past 7 years, managing a range of P&Ls and products.
Ian Kemp has extensive knowledge across the business and is responsible for embedding a culture and ethos around the use and measurement of Technical and Actual Pricing into the Motor portfolios and demonstrating year on year improvement in Operational Capability and Underwriting Leakage.
Ian is the company Lead in the Greenwich GATEway autonomous vehicle project and a consortium board member.
Ian has a fascination for all things Motor, and sees an unprecedented period of disruption and realignment ahead for the industry over the next 15 years.
Meera Last is an experienced insurance industry professional with a strong record in strategy, effective relationship management and industry insight. Her current focus is in innovation, and she's responsible for managing Tech Nation's InsurTech Board. Prior to this she worked for Lloyds Banking Group where she held various roles as an Innovation Manager, an Executive Assistant to a Business Development Director and a Customer Retention Manager across General Insurance (Home, Motor and Business) and Protection (Life, Critical Illness and Income) business lines. She values building constructive, empathetic working relationships, and utilising those to create an effective ecosystem to drive transformation.
Director of Motor
Andrew joined LexisNexis Risk Solutions in November 2015 as Vertical Director. His role is to develop and deliver a Motor strategy. Prior to this he spent four years at esure, where he was Head of Motor. Before that he spent seven years at Direct Line Group, mainly as Head of Home. He has an MBA from Cranfield School of Management, is a Fellow of the Chartered Institute of Bankers and a past President of the IFS School of Finance. For over five years he has been a Board Member of Evolve Housing + Support which provide safe homes to over 500 vulnerable adults in South London.
Head of Autonomous and Connected Vehicle Research
Tim Marlow is Head of Autonomous & Connected Vehicle Research at Ageas UK. He joined Ageas in April 2013, ran the Integration Programme that followed the acquisition of Groupama Insurance Company Limited and has developed and implemented strategies and solutions for telematics and Usage Based Insurance across Ageas’s UK companies. He is now focussed on the impact on the motor insurance market of increasing vehicle automation and connectivity and ultimately of the arrival of both highly and fully autonomous vehicles on Europe’s roads.
Tim has extensive knowledge and experience of developments in automotive technology and the associated legal and regulatory framework and of the insurance marketplace, having spent more than 35 years in the industry, holding senior positions at a number of companies including Hiscox, Eastgate and Capita and helping to set up and launch the UK’s largest telematics insurance operation at Insure The Box.
Donna is a Director at Carpenters, a market leading provider of claims services to the insurance industry and their customers with a reputation for an ethical approach to personal injury claims. Moving to the UK from Ireland, she worked for various law firms before joining Carpenters in 1997, where she set up its specialist Personal Injury Department. A member of the Motor Accident Solicitors Society’s management committee since 2004, she became Vice-Chairman of MASS in November 2008 and was elected as MASS Chairman for a two-year term in 2010. She is also a long standing member of the Association of Personal Injury Lawyers (APIL). She has held a seat on the Insurance Times’ Fraud Charter since its launch in 2012, is a member of the editorial board for Modern Claims Magazine and has been a member of the I Love Claims Motor Advisory Board since its inception in January 2011. She received the Outstanding Achievement award at the 2014 Personal Injury Awards.
Smart Technologies Manager
James has worked in many fields of technology, both inside and outside the insurance sector, including telematics, smart home and cyber risks. From a background of fraud and crime analytics, he is currently Manager, Smart Technologies for Allianz UK, working to ensure the company is well positioned to exploit new innovations and opportunities in a world of accelerating technological change.
The Smart Technologies team at Allianz has two primary functions. The first is to maximise the potential of IoT solutions already in place (such as telematics for young drivers). The team does this by breaking down the areas of benefit (claims, pricing, fraud etc.) and analysing the data to gain a view of how the technology contributes to each area. The second function is to identify, research, trial and evaluate new technologies, which support new and emerging propositions such as smart home, smart technology for commercial lines insurance and cyber insurance.
David has over 30 years’ experience in General Insurance, roles including Chief Commercial Underwriter at one of AXA’s largest branches, Reinsurance Manager, Casualty Insurance Manager, before moving to claims in 2003. After leading AXA’s Personal & Commercial Claims Teams, David returned to Underwriting as Managing Director, Underwriting, and now has a broader role reporting in to CEO Amanda Blanc, as part of the newly recombined AXA general insurance businesses in the UK.
He was heavily involved in the government and ABI responses to the ‘Liability Crisis’ way back just after the Access to Justice Act, and continues his lobbying work as the insurance industry looks to remove unnecessary costs and delay from the current adversarial compensation process. He is an outspoken critic of Claims Farming, Credit Hire, High Legal Costs and exaggerated Whiplash Claims.
As well as operating at an Executive level within AXA Insurance, David is a Non Executive Director of AXA Assistance UK, Vice President of the CII and Chair of the CII Underwriting Faculty. He is Chair of the recently formed Autonomous Driving Insurance Group and RISCAuthority, was previously a member of the National Stakeholder Council for the Governments ‘Workplace Health Connect’ initiative during its currency, and was a Director of Thatcham, the Insurance Industry Motor Vehicle Research Institute for four years.
Executive Director, BIBA
Tony Emms, Director, Vine Grove
Technology and Innovation Manager
David Wong, Senior Technology and Innovation Manager, SMMT