Business Programme 2019


Registration and Breakfast


Opening Remarks


Keynote Address

Keynote Speaker:

  • Tulsi Naidu, Chief Executive Officer, Zurich UK 


Goverments perspective 

Guest Speaker:

  • Jesse Norman MP, Minister of State for the Department of Transport 


Time for Change: The Driving Forces behind Rising Claims Costs

  • What are the contributing factors to the rising repair costs?
  • What unforeseen costs are you missing and how can these be reduced?
  • How can insurers work with the supply chain to ensure that claims are resolved quickly and at a lower cost?

Chair: Jan Teo National Windscreens


  • Jon Dye, Director of Motor, QBE
  • Adrian Furness, Claims and Operations Director, Covéa Insurance
  • Chris Weeks, Executive Director, National Body Repair Association
  • Steve Plunkett, Body & Paint Development Manager, Volvo Cars UK
  • Dave Reece, Head of External Operations and Ford Body Shop Programme Manager, Ford UK




Coffee and Networking Break


Eyes on the Road: Distracted Driving and Smartphones

  • Collisions due to drivers using mobile phones are on the increase
  • What role can the insurer play in preventing customers from using the smartphones whilst driving?
  • Can technology help reduce the number of claims caused by drivers distracted by smartphones?


  • Karl Gray, Global Head of Motor & Retail Lines, Zurich Insurance Company  
  • Josh Harris, Director of Campaigns, Brake
  • Paul Hendriks, Co-Owner, SafeDrivePod

TRACK 1: Claims

TRACK 2: Technology 


Technology and Vehicle Theft: Protection or Threat?

  • What is behind the 56% rise in vehicle theft in England and Wales?
  • How are thieves using technology to steal high end models
  • What measures can be put in place to prevent keyless car theft?
  • How can insurers and manufacturers educate customers in order for them to protect themselves from keyless theft?


  • Richard Billyeald, Chief Technical Officer, Thatcham Research
  • Peter Edgar, Head of Motor Claims Operations, RSA 
  • Barry Knight, Executive Motor Manager, Covéa Insurance

Level 3 Autonomy: A Dangerous False Positive?

  • Why is it important to distinguish between driver assist functions and autonomy?
  • How can insurers and manufacturers collaborate to ensure that customers are properly educated on their vehicles capabilities?
  • What unique risks do level 3 autonomous vehicles pose?



  • Neil Ingram, Head of Motor Product Management, Direct Line Group
  • Tim Marlow, Head of Autonomous and Connected Vehicle Research, Ageas
  • David Wong, Senior Technology and Innovation Manager, Society of Motor Manufacturers & Traders 




Alternative Fuel Vehicles: What you need to know

  • What are the unique repair challenges of non-petrol or diesel cars?
  • How will risk assumptions around alternative fuel drivers change as the vehicles become more common?
  • What difficulties will emerge from new risks around charging?
  • What are the new claims trends that could emerge around battery replacements
  • How will infrastructure need to be updated in order to support alternatively fuelled vehicles?


  • Jon Hunt, Manager Alternative Fuels, Toyota

The Power of Data in Predicting Cancellations

  • With connected cars generating more data, who will control this data?
  • How can data be integrated from legacy systems into one system
  • What would be the benefits of centralised driving data in the claims process?  
  • How can driving data be used more effectively to calculate risk?


  • Martyn Matthews, Senior Director, Motor Insurance, Lexis Nexis Risk Solutions UK&I


Networking Lunch


Brexit: A regulation bonfire or more of the same? 

  • What scenarios could exist around Green Carding and how will insurers be impacted?
  • What knock on effects will Brexit have on supply chains?
  • A year on from the DFT’s letter to the industry what has changed and how should insurers prepare?


  • A Senior Representative from Minster Law

Telematics in the 2020s: Using Data to Maximise the Customer Experience

  • How can insurers use telematics beyond pricing?
  • What can be done to improve the customer experience using telematics?
  • How can customer data be used creatively to gain valuable insights?
  • What other incentives beyond lower premiums can be used to persuade customers to embrace telematics insurance?


  • Mike Brockman, CEO, ThingCo




Mobility Alternatives: Improving Customer Experience with Choice

  • As ownership models are already changing in urban areas, is a replacement vehicle always the best option for customers?
  • What does current customer behaviour around ride sharing and rental by the hour suggest about the future of mobility?
  • How can different mobility options enrich the customer’s claims journey?
  • What can insurers do to manage expectations around “like for like” replacements?


  • A senior representative from Europcar


The Risks of Robot Drivers: Human Behaviour and Autonomous Vehicles

  • What are the risks in scenarios where people and intelligent machines interact?
  • Understand the challenges that exist behind the public’s acceptance of autonomous vehicles.
  • How is role of the driver changing, as the driving experience becomes more reliant on technology?
  • What are the current perceptions around autonomous vehicles?



  • Kristen Fernández Medina, Senior Psychologist, TRL




Insuring Generation Z: What to Expect

  • How can insurers better market their products to young drivers who view motor insurance as a ‘grudge’ purchase?
  • Why will innovation always be important to the insurance industry?
  • What can insurers learn from other markets about how to effectively communicate with younger customers?
  • What will the next generation of drivers expect from motor insurance products?


  • Paul Baxter, Managing Director, Marmalade 


Closing Keynote: Consumer Perspectives and the Shared Challenges of the Insurance and Automotive Industry

  • What are the key consumer trends emerging in the automotive market and what can insurers learn from these?
  • How do challenges in the Automotive Industry translate into challenges for the Insurance Industry?
  • Why is it important for insurers to adapt to the changing needs of the consumer?   

Keynote Speaker:

  • Hugo Griffiths, Consumer Editor, Auto Express


Closing Remarks


Drinks Reception                                                                        


Programme Subject to Change