Agenda 2018

8.45- 9.15


9.15- 9.20

Welcome: Jonathan Swift, Director of Content, Insurance Post

9.20- 9.45

Opening Keynote Address: The future of mobility and of motor insurance

Exploring where the land currently lies, and what you need to do now and in the short-term to prepare and future-proof your business:

• To what extent have the timeframes changed, and what timescales do we need to be working towards in preparation for a driverless future?
• Understanding the rate of change and to what extent preparations for the transition period, the driver-assisted scenario, will differ.
• How are rates of technology adoption differing to the evolution of the technologies, and by what stage can we expect the technology to be widespread?

Tim Marlow, Head of Autonomous & Connected Vehicle Research, Ageas


The big trends in motor insurance: What do you need to know?

• Setting out the different value propositions currently being explored in commercial fleet mobility, as a springboard to discussions of the wider implications for motor insurance.
• Assessing the impacts of the smartphone for insurance and for a more customer-centric service delivery, from pricing to claims to renewal.
• How is mobile insurance changing the game and impacting how insurers operate, and what do you need to be aware of moving forward?
• Examining the key indicators of how motor insurance is going to change: what insights can we glean so far, and what does this mean for the ways we operate?

Thomas Hallauer, Research & Marketing Director, Ptolemus

10.05- 10.25

Moving from today to tomorrow: The key underwriting challenges in the evolution of motor

• Setting out the challenges that Level 3 and Level 4 vehicles might pose from an underwriting perspective.
• Looking at the various cooperating models, from software risks to over-the-air updates, and determining what questions this raises for us.
• Moving from a traditional model of underwriting: how do we find out about changes to vehicles midway through the policy, and what are the underwriting implications of the car you insure on Day 1 no longer being the same vehicle on day 365?
• Exploring what we need to enact now to prepare for the next few years of change in underwriting.

Paul Hanwell, Head of Underwriting Strategy & Control, Direct Line Group

10.25- 10.45

Opportunistic or Obsolete - What role for insurance in the technological revolution?

• Examining what transitions you need to make in order to remain relevant in an era of driverless cars.
• What innovations are happening and what innovations are there to come: drawing on the lessons RSA has learned from the GATEway project in Greenwich, to predict the future direction of ADAS and autonomous vehicles in general.
• Exploring whether technology can really deliver on the promised savings, and the pricing implications of the different technologies currently being introduced in vehicles.
• Reflecting on the progress of the Autonomous and Electric Vehicles Bill, and the implications for insurance.

Ian Kemp, ‎Commercial Motor Underwriting Director, RSA

10.45- 11.05

Q&A with this morning's speakers

11.05- 11.30

Morning Break

11.30- 11.50

ADAS in the claims journey: what are you prepared to risk?

Advanced Driver Assistance Systems (ADAS) are here now but are you effectively tackling the risk of these malfunctioning? This not-to-be-missed session will:

• Explore increased supply chain visibility when it comes to ADAS recalibration. Without transparency on the repair journey are policyholders being put at risk without you knowing?
• Address how ADAS features give drivers vehicle safety like never before, but are the benefits being reflected in the claims arena?
• Cover the speed at which technology is advancing, not in the future but now, and what this means to aftermarket ADAS solutions and your liability as an insurer. 
• Question the current thought on underwriting these technologies and examine the potential approach you use for future-proofing.

Rupert Armitage, Managing Director, Auto Windscreens

11.50- 12.10

Adapting to the challenges of risk management in a driverless era

• Exploring the need for a new approach to risk management in an age of autonomy with a number of unknowns.
• Without the data required to inform the best-informed risk management strategies, how can we best manage the myriad uncertainties and unknowns to mitigate new risks?
• What challenges can we anticipate when it comes to ownership and access of the vehicle data?
• With liabilities shifting from personal to product liability, what impact will this have for your business and your partners?
• Anticipating the types, number and chances of accidents when it comes to driverless cars, to understand the repercussions for our work.

David Williams, Technical Director, AXA


Connecting the Dots: Understanding the risk of named drivers

Get under the bonnet of named drivers and discover insights on and the reality of their risk.
• Learn through case studies the extent of motor quote manipulation 
• Assess how data and analytics are game changers in how named drivers risk is assessed and priced

Andrew Lowe, Director of Motor Vertical Insurance, LexisNexis


The Five Future Frustrations: In a nutshell

This session offers you the opportunity, amongst your peers, to discuss the principal challenges you are facing in your work.

With the following five key challenges as a guide, this session allows you to find common ground with your colleagues, discuss shared issues, and shape your conference to be as relevant to your needs as possible.

At the end, nominate a representative from your table to feed back on the core challenges associated with each key motor insurance issue associated with autonomous vehicles - allowing us to throw out questions to be covered throughout the course of your day at Motor Insurance World:


1. Day-to-day data - Can we be sure of access to vehicle data and, if not, how do we overcome this?

Lead by David Wong, Senior Technology and Innovation Manager, The Society of Motor Manufacturers and Traders

2. The halfway house to driverless - How does driver assistance affect everything from risk management to managing a claim? Are these vehicles riskier or safer because of driver assistance technology, and how is driver assistance going to impact how we work?

Lead by David Williams, Technical Director, AXA

3. Adopting and adapting - How do we ensure our business models and teams are agile in identifying the opportunities that new technology presents, to diversify our offerings?

Lead by Tony Emms, Director, Vine Grove


4. Technology and the customer journey - How can technology help and hinder our communication with customers, what challenges exist when it comes to personalisation, and how can technology enhance customer loyalty?

Lead by Jonathan Swift, Direct of Content, Insurance Post


5. How is on-demand and short-term insurance shifting the goalposts, and what does this mean for the products we offer?

Lead by Tim Marlow, Head of Autonomous & Connected Vehicle Research, Ageas

13.20- 14.10

Networking Lunch


Reform update: Where are we now?

The chance to get an update on where the land now lies, with regards to reforms, collaboration and the unintended.

How does the claims landscape look under the government's current reforms, how will the Portal operate in practice, and how can we learn from the mistakes of MedCo?

What are the alternatives? What better ways could we tackle fraud and improve the ways our sector operates, and how can we best work together to find practical, tangible solutions to the issues our industry faces?

Donna Scully, Director, Carpenters


The claims of the future

There is no doubt that the claims landscape of the future will look very different to the one we are used to.
Looking from a claims angle at on demand insurance, the sharing economy, and other innovations in motor insurance, our claims experts will look at what these mean for claims. How are claims handled differently under these models, is the claims story different, and how do we handle claims in this new era?

Jonathan Swift, Director of Content, Insurance Post

In conversations with:

David Butcher, Head of Claims Strategy and Legal Services, LV=
Simon Gallimore, Senior Manager Casualty Claims UK, AIG


Afternoon Break


Affecting change in driver and customer behaviour

• What does best practice in influencing driver behaviour look like, and what do you need to be wary of in terms of how affecting this change is perceived by your customers?

•Exploring how to use the information on driver behaviour in an intelligent way, to inform customer strategies and enhance your operation.

•Using telematics and wider technology to improve customer behaviour and reduce risk.

•Delivering meaningful and log-term changes to driver behaviour through incentives and interventions.

Peter Hovard, Behavioural Insights Lead, RSA


Evolving today's motor policies to meet the demands of a new area of mobility

• Future-proofing products - what do you need to consider?
• How customer needs are evolving and how we need to respond
• When will car sharing become the norm, and what does this model mean for how we work?
• How to adapt to new trends, and test new ideas flexibly

Neil Ingram, Head of Motor Product Management, Direct Line Group


InsurTech and the path ahead for motor insurance

  • With increasing numbers of InsurTech innovations seeking to meet the needs and challenges of a new motor insurance market, what can you learn from these agile new players and how can you diversify your offerings in the most business-savvy way?

• Opportunities in car sharing services, flexible coverage and on-demand insurance.
• Exploring how InsurTech will influence the motor industry 
• Ensuring a proactive rather than reactive approach to innovation in your teams, to drive forward change.
• Do we have cause for optimism and excitement for what lies ahead?

Moderator: Jonathan Swift, Director of Content, Insurance Post


Anwar Ahmed, Head of Solutions Architect/Connected Car Insurance, Munich Re

Meera Last , Programme Manager, Start-up Bootcamp

Neil Ingram, Head of Motor Product Management, Direct Line Group

James Tucker, Smart Technology Manager, Allianz Insurance


Closing Remarks and end of Conference